Terms and conditions
Version 1.1, published on September 05, 2024
- Introduction
1.1 By using, visiting and/or accessing any part of the Website, hereinafter referred to as the “Website”
and or any sub-domain, website or mobile application that we own or operate and/or registering an
account on the Spinsbro you agree to be bound by these Terms and Conditions, our Privacy Policy, our
Cookies Policy and any other rules applicable to our betting or gaming products available on the Spinsbro
(together the “Terms”), and are deemed to have accepted and understood all the Terms.
1.2 You should read the Terms carefully, if you do not agree with them and/or cannot accept them, please
do not use, visit or access the Website.
1.3 These Terms may be changed by us from time to time for any reason (including compliance with
applicable legislation or requirements of regulators). Current version of the Terms will be available on the
Website. If you continue to use the Website after such changes come into effectyou are deemed to have
accepted such changes to the Terms.
1.4 Spinsbro is operated by Altacore N.V. with its registered address at Dr. H. Fergusonweg 1, Gaito,
Curacao and its registration number 151002, which is the Holder of License №: OGL/2023/109/0075 in
accordance with the National Ordinance on Offshore Games of Hazard, and has its subsidiary company
Altaprime Limited, which is a Paying agent of Altacore N.V. with its registered address at Atho,6; 5, 4th
Floor, Flat/Office 401, Omologites, 1087, Nicosia, Cyprus and with its registration number HE 402752.
Altaprime Limited acts as an EEA Representative of the licensed entity Altacore N.V. Customer support
team is available at [email protected].
1.5 Reference to “you”, “your”, “customer”, “user” or “player” shall mean any person using the Website or
any services available thereon and/or any registered customer of the Website.
1.6 Reference to “games” shall mean Casino, Live Casino, Sportsbook, cards, and othergames as may
from time to time become available on the Website. We reserve the right to add and remove Games from
the Website at our own discretion.
2.Your Account
2.1 Legal requirements
2.1.1 Reference to the “Account” shall mean an account registered by you on the Website after accepting
and agreeing to these Terms. By registering an Account you declare that you are over
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18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence under
the laws applicable to you. It is your sole responsibility to know whether the services available on the
Website are legal in the country of your residence. Persons who are under age of 18 years are not allowed
to use the Website and/or any services available on it.
2.1.2 You are not allowed to register on the Website and use our services if you are a resident of
Afghanistan, Aruba, Australia, Austria, Bahamas, Benin, Bonaire, Cameroon, Central African Republic,
Chad, Congo, the Democratic Republic of the, Cote d’Ivoire, Crimea, Cuba, Curacao, Eritrea, France,
Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Korea, Democratic People’s Republic of, Kuwait, Lebanon,
Liberia, Libya, Mali, Myanmar, Netherlands, Nicaragua, Pakistan, Palestine, Panama, Qatar, Russian
Federation, Saba, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Syrian Arab Republic, Togo,
U.S.A. or the U.S.A. dependencies, Ontario, Uganda, United Kingdom., Venezuela, Yemen, Zimbabwe,
Nigeria. We reserve the right to refuse customers from any other countries over and above the
aforementioned jurisdictions at our own discretion.
2.2 Registration of Account
2.2.1 In order to place bets, play games and deposit money you need to register the Account on the
Website.
2.2.2To register the Account, you must provide complete and up-to-date information including a mobile
number, e-mail address, username, password and other mandatory information requested on the
registration form.
2.2.3 By registering the Account on the Website you agree to specify your legal name. We may take action
to check the accuracy of the information you provide. You’re not allowed to change this data, but there
are cases in which you can individually request for changing of data by contacting Website customer
support, such as an honest mistake etc.
2.2.4 If you choose, or you are provided with a username, password or any other piece of information as
part of our security procedures, you must treat such information as confidential, and you must not
disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third
parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login
details to any third party. We will never ask you to revealyour password and will never initiate contact with
you to ask you for the memory joggers associated with your password.
2.2.5 Employees, former employees of service providers and/or affiliated persons are not permitted to
register the accounts on the Website and cannot exploit the services and promotions available on it.
Same rules apply to family members of the above mentioned.Violation of this rule will result in the
account being permanently closed and the referred accounts will be considered as fraudulent. Any
winnings derived from such activities will be deemed as forfeited by the account holder and only the
deposited amount will be returned to theaccount holder.
2.2.6 You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the
transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings,
deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The
prohibition on said transfers also includes however is not limited to the encumbrance, pledging,
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assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or
any other third party, company, natural or legal individual, foundation and/or association in any way
shape or form.
2.3 Account issues
2.3.1 If you forget your password or think that somebody knows details of your personal data, moreover if
you suspect that another user is taking an unfair advantage through cheating or collusion you must
report the suspicion to us.
2.3.2 We reserve the right to declare any bet or transaction void partially or in full if we, at our own
discretion, would deem it obvious that any of the following circumstances have occurred:
1) the Account holder or people associated with the Account holder may directly or indirectly influence
the outcome of an event;
2) the Account holder and or people associated with the Account holder are directly or indirectly avoiding
the rules of the Website;
3) the result of an event or the bet has been directly or indirectly affected by criminal activity;
4) the odds of an event have significantly been changed due to a public announcement in relation to the
event;
5) bets have been placed that would not have been accepted otherwise, but they were acceptedduring
periods when the Website have been affected by technical problems;
6) due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise,
bets have been offered, placed and or accepted due to this error.
2.3.3 When we close or suspend an Account for whatever reason, we reserve the right to close any future
Accounts that may be registered by the same person, device, address, or that may use the same payment
wallets or credit cards and void/cancel all bets and transactions of those Accounts.
2.3.4 We offer two-factor authentication (2FA) as additional protection from unauthorized use of your
Account. You are responsible for keeping your login information confidential and making sure it cannot be
accessed by another person.
2.4 By registering the Account on the Website you undertake, declare and warrant that:
2.4.1 You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws
of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in
the Games offered on the Website.
2.4.2 You will use this Website and your Account solely and exclusively for the purpose of your genuine
participation in the Games and not for any financial or other operations; your participation in the Games
will be strictly in your personal non-professional capacity for recreational and entertainment reasons
only.
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2.4.3 You participate in the Games on your own behalf and not on behalf of any other person;
2.4.4 You are not resident in Curacao, France, Iran, Iraq, Netherlands, North Korea, Russia, Moldova,
Singapore, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom.
2.4.5 All information that you provide to us is true, complete, and correct, and that you shall immediately
notify us of any change of such information.
2.4.6 You are solely responsible for reporting and accounting for any taxes applicable to you under
relevant laws for any winnings that you receive from us.
2.4.7 All money that you deposit into your Account is not tainted with any illegality and, in particular, do
not originate from any illegal activity or source.
2.4.8 You understand that by participating in the Games you take the risk of losing money deposited into
your Account.
2.4.9 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to
your or third parties’ participation in any of the Games and shall not use any software-assisted methods
or techniques or hardware devices for your participation in any of the Games.
We hereby reserve the right to invalidate or close your Account or invalidate your participation ina Game
in the event of such behavior.
2.4.10 In relation to deposits and withdrawals of funds into and from your Account, you shall only use
credit cards and other financial instruments that are valid and lawfully belong to you.
2.4.11 The computer software that we make available to you is owned by us or other third Parties and
protected by copyright and other intellectual property laws. You may only use the software for your own
personal, recreational use in accordance with all rules, terms and conditions hereby established and in
accordance with all applicable laws, rules and regulations.
2.4.12 Games played on the Website should be played in the same manner as games playedin any other
setting. You shall be courteous to other players and representatives of us and shall avoid rude or obscene
comments, including in chat rooms. - Multi Accounts
3.1 You can sign up (register) and use only one Account on the Website.
3.2 Only one Account for each household, IP address and computer or device is allowed. If twoor more
users share the same household, IP address and computer or device we must be informed by the
respective Accounts’ holders in advance.
3.3 If you sign up or attempt to register more than one Account, for whatever reason, we may block or
close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in
the duplicate Accounts, block bonuses and gifts and void withdrawal requests. In addition, any returns,
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winnings, or bonuses have been gained or accrued during theduplicate account lifecycle will be forfeited
from you. - Payouts
4.1 When the outcome of a Game you participate in becomes determined or, where applicable, we have
confirmed the relevant result of an event and settled the markets; all winnings will be available on your
Account.
4.2 If we mistakenly credits your Account with winnings that do not belong to you, whether due to a
technical or human error or otherwise, the amount will remain property of us and theamount will be
deducted from your Account. If prior to us becoming aware of the error you have withdrawn funds that do
not belong to you, without prejudice to other remedies and actions that may be available at law, the
mistakenly paid amount will constitute a debt owed by you to us. In the event of an incorrect crediting,
you are obliged to notify us immediately.
4.3 We will carry out additional verification and identification procedures for any withdrawal or reserve
the right to carry such verification procedures at any level of withdrawals. All transactions will be checked
to prevent money laundering. - Deposits
5.1 To have a possibility to place bets and play for real money you have to deposit money into your
Account. You can deposit at any time online by using your debit or credit card, e-wallet, viaa bank transfer
or via all available deposit methods. All available deposit methods you can findin “Deposit page” on the
Website. Cash or cheques are not an accepted method of deposit. Please note that some of the methods
may not be available in some countries.
5.2 We accept payments in various currencies. Any payment received by us in a currency otherthan the
currency of your Account will be converted into the currency of your Account, at the prevailing exchange
rate. Please note that any exchange premiums are payable by you.
5.3 We reserve the right to use additional procedures and means to verify your identity (KYC) when
effecting deposits into an Account and to close an Account if you fail to send these documents to us.
5.4 We do not grant any credit for the use of our services.
5.5 By depositing you confirm that all deposits are authorized and you won’t try to decline them or take
any action which will cause such payment to be reversed by the third party, in order to avoid any
legitimate liability.
5.6 As a prevention of money laundering, a deposit must be wagered at least three timesbefore a
withdrawal can be made. Please note that if wagering requirements are in place, the wagering
requirement needs to be respected before a withdrawal is requested.
5.7 We don`t allow making 3rd party deposits (by a friend, relative, partner, wife or husband). All payments
have to be made from an Account/system or credit card that is registered on the Account holder. If the
3rd party deposits are noticed all winnings will be forfeited and sent back to us, and the deposit will be
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returned to the rightful owner of an Account/credit card. If banking transfer requires a charge while
returning money back to the rightful owner it will be paid by a receiver. - Withdrawals
6.1 You have to provide your KYC documents, credit card pictures (both sides, front and back. The card
number should be with the first 6 and last 4 digits of the card clearly readable, whilethe remaining digits
of the card number and CVV / CVC code should not be visible) and bank statement, copy of a personal
identification document, proof of address, proof of ownership of any other used payment method when
claiming the withdrawal for the first time. Additional requirements depending on payment channels will
apply.
6.2 We reserve the right to change the maximum allowed sum for each payment system per one
transaction at any time and without prior notification.
6.3 A withdrawal request will not be processed until all wagering requirements have been met.
6.4 It will not be possible to withdraw funds marked as “Bonus”, as well as funds stuck in an aborted
game.
6.5 We have the right to refuse withdrawal if the total bet amount is less than the amount of the last
deposit. You have to turn over the initial deposit at least one time before being able to withdraw.
6.6 All withdrawal requests are processed within three (3) banking days, but there are cases where these
timing can be longer, depending on payment channels, additional account checks and public holidays.
6.7 A user cannot withdraw funds in excess of his/her Account balance.
6.8 Withdrawals will be made to your bank account or other withdrawal methods available to you in
“Cashier”. The withdrawals are processed by the method used by the user to deposit funds into Account
balance.
6.9 When a withdrawal is canceled, the funds are returned back to your Account and you can make use of
those funds accordingly on the Account. We do not assume any responsibility for any funds lost during
gameplay following a withdrawal cancellation either by you or by us.
6.10 Please be advised that our products are consumed instantly during gameplay. Thus, we cannot
provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a
Game with real money, the money will be drawn from your Account instantly. Below we have given сases
when a refund is possible. Refund response in each case below is performed within 3 days (72 hours)
after receiving the corresponding refund request from the Player.
6.11 You may withdraw no more than €1,000 per transaction (or the equivalent amount in the currency of
your account), no more than €3,000 per day and no more than €20,000 (or the equivalent amount in the
currency of your account) within 30 days, unless we have agreed a larger amount.
6.12 Prior to accepting a withdrawal we may request that you provide legal identification for example
certified copies of passports, ID cards or other such documentation as we feel is required in the
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circumstances. We may also carry out phone verification, face verification or other such verification as is
required to ensure that you are who you say you are.
6.13 You can only have one pending withdrawal (ie. requested but not processed) per paymentmethod at
any one time. Furthermore, depending on the method used, you can make only one withdrawal request
per 24 hours period.
6.14 If you win more than Euro 20,000 (or the equivalent in your Account currency), we reserve the right
to divide the payout into monthly instalments of maximum Euro 20,000 (or the equivalent in your
Account currency), until the full amount is paid out. All progressive jackpot wins will be paid in full.
6.15 The minimum withdrawal amount is €20 / NZ$35 / zł100 / 250 NOK / C$30 / R$110 / A$40 / 150DKK
for bank cards and €20 / NZ$35 / zł100 / 250 NOK / C$30 / R$110 / A$40 / 150DKK for other payment
methods. - Account Closure
7.1 We may close your Account at any time and request a withdrawal of the balance of the Account,
subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any
open bets if applicable, and contact the Website customer support. The effective closure of the Account
will correspond to the termination of Your Account. In case the reason behind the closure of the Account
is related to concerns about possible gambling addiction you shall inform us.
7.2 The method of repayment will be at our absolute discretion.
7.3 We reserve the right to close your Account and to refund to you the “Available to withdrawal” balance,
subject to the deduction of relevant withdrawal charges, at our’s absolute discretion and without any
obligation to state a reason or give prior notice.
7.4 We reserve the right to cancel and remove any bonus amount awarded to you if not been used within 1
month from the date awarded.
7.5 We reserve the right to refuse a withdrawal claim in case of fraud, in which case an Accountwill be
suspended and the payment not processed. - Personal Information
8.1 We will comply with applicable data protection laws in respect of the personal information you supply
to us. Your personal information is processed in accordance with our Privacy Policy, a copy of which is
available by clicking here - Crashed & Aborted Games
9.1 Criminal Activity
In the case when any irregularity (including a suspicion of attempted money-laundering or fraud) has
been noticed, we reserve the right to close Accounts and/or report about criminal or other suspicious
activities provided through one or multi Accounts to the relevant existing regulatory or law enforcement
authorities. All offenders’ Account balances will be blocked, withdrawals will be void, deposits and
winnings will be forfeited.
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9.2Collusion and cheating
We are entitled to disable users Accounts and forfeit their Account balances (including deposits and
winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of
their cards or establishing a collusive agreement with other users to take an unfair advantage. These
advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a
single Account, soft playing. We provide the rigorous examination of play by both manual and automated
ways and investigates all related user complaints. In addition, we provide proactively and randomly
examining gameplays and Accounts.
9.3 Fraudulent activity
Once we noticed a fraudulent, unlawful, dishonest or improper activity on the Website, we are entitled to
block user’s Account with forfeiting of all Account balances without prior notification. Insuch cases, we
reserve the right to report fraudulent activity to existing regulatory and law enforcement authorities
including but not limited to banks, credit card companies and/or any person or entity that has the legal
right to such information, and/or taking legal action against such user.
9.4 It is forbidden to engage in any Arbitrage Betting and/or Value Betting activates.
9.5 In the event of Arbitrage Betting and/or Value Betting player activity, Spinsbro is entitled to void all
bets, withhold and forfeit all money in the player’s account, and terminate the player’s account. - Live Chat
10.1 As part of your use of the Website, we may provide you with a chat facility, which is moderated by us
and subject to controls. We reserve the right to review the chat and to keep a record of all statements
made on such a facility. Your use of the chat facility should be for recreational and socializing purposes,
and is subject to the following rules.
10.2 You shall not make any statements that are sexually explicit or grossly offensive,
includingexpressions of bigotry, racism, hatred, or profanity.
10.3 You shall not make statements that are abusive, defamatory or harassing or insulting to the Website
or us.
10.4 You shall not make statements that advertise, promote or otherwise relate to any other online
entities.
10.5 You shall not make statements about us, the Website, or any other Internet site(s) connected to us
that are untrue and/or malicious and/or damaging to us.
10.6 You shall not collude through the chat rooms or separate chat. Any suspicious chats willbe reported
to the relevant regulatory or law enforcement authority.
10.7 In the event if you breach any of the above provisions relating to the chat facility, we shall have the
right to remove the chat room or immediately terminate your Account. Upon such termination, we shall
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refund to you any funds which may be in your Account over and above anyamount which may be owing
to us at such time (if any). - Crashed & Aborted Games
11.1 We are not liable for any downtime, server disruptions, lagging, or any technical or politicaldisturbance
to the gameplay. Refunds may be given solely at the discretion of us.
11.2 We shall accept no liability for any damages or losses which are deemed or alleged to have arisen out
of or in connection with Website or its content, including without limitation, delays or interruptions in
operation or transmission, loss or corruption of data, communication orlines failure, any person’s misuse
of the Website or its content or any errors or omissions in content.
11.3 In the event of a casino system’s malfunction, all wagers are void.
11.4 In the event a Game is started but miscarried because of a failure of the system, we shall refund the
amount wagered in the Game to you by crediting it to your Account or, if an Account no longer exists, by
paying it to you in an approved manner; and if you have an accrued creditat the time the Game
miscarried, credit to your Account the monetary value of the credit or, if an Account no longer exists, pay
it to you in an approved manner. - Duties
12.1 We reserve the right to assign or otherwise lawfully transfer our rights and obligations under the
Terms. You shall not assign or otherwise transfer your rights and obligations under these Terms. - Complaints
13.1 If you have a complaint, you can email to the Website customer support at [email protected]
13.2 We will use best efforts to resolve a reported matter promptly.
13.3 If you have a query with regard to any transaction you may contact us at [email protected]
with details of the query. We will review any queried or disputed transactions. Our judgment is final. - Agreement & Admissibility
14.1 These Terms, the Privacy Policy, the Cookies Policy and any document expressly referred to in them
and any guidelines or rules posted on the Website constitute the entire agreement and understanding
between you and us with respect to this Website and save in the case of fraud it supersedes all prior or
contemporaneous communications and proposals, whetherelectronic, oral or written, between you and
us with respect to this Website.
14.2 A printed version of these Terms and of any notice given in electronic form shall be admissible in
judicial or administrative proceedings based upon or relate to these Terms to the same extent and
subject to the same conditions as other business documents and records originally generated and
maintained in printed form.
14.3 If any provision of these Terms is held to be illegal or unenforceable, such provision shall be severed
from these Terms and all other provisions shall remain in force unaffected by such severance.
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14.4 In case of inconsistency of textual content between language versions, the English versionof the
Website shall prevail.
14.5 These Terms are governed by the laws of Curacao and the parties agree to the jurisdictionof the
Curacao courts and to the rules of arbitration in accordance with applicable law. - Copyright
15.1 We are the sole owners of the trademark Trin1600-2500 уо and the websites logo. Any unauthorized use of the Spinsbro trademark and the websites logo may result in prosecution.
15.2 https://Spinsbro is the uniform resource locator of the Website operated by us and no unauthorized
use may be made of this URL on another website or digital platform without ourprior written consent.
15.3 We are the owner or the rightful licensee of the rights to the technology, software and business
systems used within this Website.
15.4 The contents and structure of the Spinsbro´s Website pages belong to us, all rights reserved. The
copyright in this Website including all text, graphics, code, files, and links belongsto us and the site may
not be reproduced, transmitted or stored in whole or in part without our written consent. Your
registration and use of our system do therefore not confer any rights whatsoever to the intellectual
property contained in our system.
15.5 Links to the Website and any of the pages therein may not be included in any other website without
the prior written consent of us.
15.6 You agree not to use any automatic or manual device to monitor the Website pages or anycontent
therein.
15.7 Any unauthorized use or reproduction may be prosecuted. - Promotions: Terms & Conditions
16.1. Every individual promotion will come with its own set of specific promotional terms and conditions
(the “Promotional Terms”) in addition to these Terms. You should therefore read theseTerms in
combination with the applicable Promotional Terms for any competition, bonus or promotion you wish to
enter.
16.2. By participating in promotions you agree to be bound by these Terms and Promotional Terms.
16.3. If for any reason, a promotion does not have the Promotional Terms, such promotion will by default
be governed by these Terms.
16.4. Each of the Promotion Terms regulating the implementation of any promotion is independent of the
rest of the Terms. In case if one of the provisions being unsuitable or incorrect, the remaining Promotion
Terms remain in force.
16.5. Participation in a promotion will be deemed to constitute full and unconditional acceptance of the
Terms which includes these Promotional Terms and any applicable Promotional Terms and that our
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decisions are final and binding in all respects.
16.6. We reserve the right to terminate or cancel any current promotion without prior notification.Any user
who infringes the Promotional Terms will be disqualified from any reward derived from said promotion.
16.7. We reserve the rights to withhold any credits, bonuses, coupons, loyalty points or prizes awarded as
part of a promotion at our own discretion.
16.8 We have the right to inform users about current promotions or any updates by e-mail, SMS, chat,
WhatsApp, social media, mobile phone, Internet browser notification or mobile application.
16.9. We disclaim any liability for inaccurate information, whether caused by the Website, user’s
equipment used in a promotion, or by human or technical errors related to the submission of entries.
16.10 Bonuses and Bonus money
16.10.1 We regularly offer you different bonuses and rewards that are credited to your Account. A bonus at
us can mean free spins, cashback, free bet, extra money to play directly and the extra money you receive
after making a deposit. A bonus usually follows with the wagering requirements that have to be met in
order to withdraw the funds. In these cases, we recommendyou to read the bonus rules before using.
16.10.2. Bonus rules
16.10.2.1 A bonus is credited to your bonus balance.
16.10.2.2 When the wagering requirements for the bonus are met the bonus amount is transferred to the
main balance and may be withdrawn at any time.
16.10.2.3 If the bonuses are abused by a user, we have the right to use punitive measures towards him,
namely: delete, decline all current bonuses and bonus winnings; to block the user’s Account immediately.
In that case, we disclaim any liability for the withdrawal or compensation of the funds that had been on
the Account before it was blocked.
16.10.2.4. Using bonuses to play games with accumulated benefits in the course of gameplay (Ex: Free
Spins meters or other game features unlocked following some gameplay) and coming back to the game
following the zeroing-out of the wagering requirements to trigger or unlock the feature and collect the
accumulated benefits or related winnings – in this case all winnings and bonuses will be voided.
16.10.2.5 The funds won using bonuses cannot be withdrawn until all bonuses are wagered.
16.10.2.6 Malfunction voids all pays and plays. We have a right to withdraw any winnings caused by
malfunction up to the latest deposits.
16.10.2.7 Users should read and be aware of any applicable bonus policy and follow our terms in order to
receive the bonus.
16.10.2.8 All bonuses have an expiry date. The standard expiry date for bonus money is 30 days. The
expiry date can differ for specific bonuses. In such an event, the expiry date will be indicated in the
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relevant bonus’ terms and conditions. Betting requirements need to have been fulfilled at the expiry date.
We may cancel or debit bonus credit from the player Account after theexpiry date.
16.10.2.9 The standard betting requirement for casino bonus money is 30 times the bonus amount
received and for sportsbooks it is 15 times the bonus amount received. This may differ for specific
promotions provided that it is specified accordingly in the relevant terms and conditions.
16.10.2.10 The wagering requirements of a bonus means the total amount of bets you must stake before
the bonus and any accrued winnings are transferred into your cash balance and can be withdrawn. The
wagering requirements for each bonus are set out in the specific terms for the bonus and will be
expressed as a multiple of the bonus amount, or of the bonus plus the deposit amount. The wagering
requirement for bonuses will be set out in the terms specific to that bonus. Not all bets will count towards
the wagering requirements. Bets on Blackjack, Roulettes, Arcade games (Heads or Better, Dice Twister,
etc) Video poker games (Jacks or Better, Aces and Faces, etc), Baccarat, Casino Hold’em, 2 Ways Royal,
Craps and Sic Bo games contribute 5% of actual wagering on these games towards your wagering
requirements. Table games wagering contribution is 10%, Sic Bo, Royal Craps, Baccarat, Red dog 0%. Most
of Slot games contribute 100%. These percentages can be changed from time to time so please make
sure to contact the Website customer support each time to find out a certain game’s wagering
contribution.
16.11. Wagering requirements
16.11.1 After getting the bonus it is transferred to the bonus balance up to the moment of reaching the
wagering requirements.
16.11.2 The wagering requirements are a multiplier that represents the number of times you have to play a
bonus before you are able to withdraw any winnings. After reaching the wageringrequirements, a bonus
or accrued winnings are transferred into main balance.
16.11.3 Wagering requirements for bonuses will be null when the balance is lower than Euro
0.10 (or the equivalent in your Account currency).
16.11.4 The funds won using bonuses cannot be withdrawn until all bonuses are wagered.
16.11.5 You can make a withdrawal before you have fulfilled the wagering requirements, but then you will
lose your bonus money. If you decide to make such a withdrawal you have to contact the Website
customer support team.
16.11.6 Every user has the right to abandon the bonuses by making the request to Website customer
support in order to zero the bonus balance.
16.12. Free Spins With free spins, you get to play free on a game on the Website with the same chance of
winning as when you play with your real money. Winnings on free spins are convertedto bonus money and
usually need to be wagered.
17.Sports Betting Rules
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17.1 We accept bets or/and wagers for sporting events that are presented on the Website. All such
bets/wagers are subject to the rules applicable to each sport, e.g. Basketball, Tennis, E- Sports, etc.
17.2 You cannot make wagers exceeding your Account balance.
17.3 Once a bet has been placed and confirmed, a user cannot change or cancel a bet. It is therefore in
the user’s interest to ensure that all details of their bet are correct before placing a bet.
17.4 Before an event starts, we reserve, at our own discretion, the right to void or cancel part orwhole of a
bet even after its acceptance without providing any reason to the user. After theevent start, we reserve,
at our own discretion, the right to void or cancel part or whole of a bet, even after its acceptance if there
is a valid reason for this, such as: – a mistake in the wording (palpable error) of the event, odds or starting
time; – the user attempt to bypass our limits (potential payout) and risk management by placing multiple,
identical or similar bets or opening multiple Accounts; – the user is getting an advantage of any public
announcement or secret information he has access to that determines the outcome of the bet; – the user
combinesrelated bets; – the user is actively participating in the event, e.g. as a Player, Referee, Manager
or has direct or indirect relationship with events participants; – Website suffers a technical error offering
wrong odds or events; – any other valid reason duly communicated to the user upon request.
17.5 We reserve the right to cancel all bets of an event, if there is any change regarding the venue of the
event.
17.6 We reserve the right to cancel all bets if there are radical changes in the circumstances of an event
such as the length of playing time, the distance in a race speed or the number of periods, etc.
17.7 Winnings will be credited to the user Account following confirmation of the final result.
17.8 The outcome of a market is settled once this is determined. We take the right to settle the game
results in case a market is not determined earlier in the game. This rule works in terms of the normal
duration of the match being concluded and if no any conditions are stated in the market description on
the Website. For example: Example 1: Match-winner 1X2 market of an event is determined after the end of
the normal duration (regular time) of the event. Football (Soccer) 1×2 Match Winner is determined after
the 90 min, including any extra minutes called by the referee of the match as “normal duration”. When the
game is played in Overtime (the regulartime cannot determine the winner), all markets state that this is a
subject to pay “include overtime” after completion of the game. If there are any penalty kicks (or other
decisive moments) they’re not taken into consideration, unless another stated in the market. If the
beginning of the game is delayed for whatever reasons, the event can be kept open and all betscan
remain open 48 hours from the official start time. Nevertheless, we reserve the right to void such bets on
its direction and refund the Users’ stakes back. All bets can remain open and be calculated due to the
game results by the decision of us when the organizer continues the abandoned event within 48 hours
after starting time. In case the abandoned event does not continue with the decision of the organizer
within 48 hours after its starting, we will settle all determined markets that were completed on the pitch.
In addition, we will cancel another and refund the stakes to players. There are exceptions to the general
rule: The 48 hours rule is not supported in the Tennis games. All bets are available until the referee or
official representative determines the winner. Nevertheless, there are cases in which a player retires. In
this situation, all markets that are determined on the court are settled accordingly and all the rest
declaredvoid and stakes returned to players. If there are any doubts about the retirement of a player
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before the last point is concluded, the market of the match winner is cancelled. Nevertheless, all markets
that relate to the specific sets or games that are determined, are settled accordingly. Baseball games.
The 48 hours rule is supported. When two teams are playing 2 games in a rowthey are considered as
Game 1 and Game 2 and will be settled as chronologically played withall bets valid. For the avoidance of
doubt, if Team A plays Team B twice, the result of Game 1 will count for bets offered on Game 1 as
originally scheduled and the result of Game 2 will count for bets offered on Game 2, as originally
scheduled. The 48 hours rule is valid. (e.g. if a football match is abandoned in the second half, the
markets of the first half will be settled normally).(e.g. in the example above, the markets of the second
match have not decided) will be void and stakes will be refunded to customers.
17.9 Explanation of specific Betting Types If there is at least one Scorer when the match is abandoned, all
bets made on the first Goalscorer will be applied and on the last will be canceled. A player will be
determined as a winner according to Goalscorer market at any time, and other players’ bets are void.
Head 2 Head Bets These bets mean the prediction about taking the higher position, getting more points
or results between two players. Head 2 Headbets will work if both players will do the best in the event. If
two players get the same result or play out a draw, all bets will be void. Outright Bets These bets mean the
prediction about taking the higher position, getting more points or results among the players (3+).
Outright bets will work if all participants will actively take part in the event. If there are participants that
do not takepart in the event, all odds that were placed on other participants will be amended and settled
with a reduction in the odds. The reduction includes the same margin applied to the missing participants.
If two or more participants take the same result (play in a draw), the applicable odds will be equal to the
accepted odds divided by the number of tie participants (e.g. with equalodds 2.70 and three tie
participants the final odds will be: 2.70 / 3 = 0.90), unless the official representative chooses only one
winner with an additional statistic criterion (e.g. assists).Booking markets These are yellow and red cards.
The yellow one counts as one card and the red – two. If a player gets two yellow cards in a row that are
changed into a red card, this counts as three cards. In general, a player cannot receive more than three
cards. A settlement will be based on all available card data that will appear during the normal event’s
playing time. The cards are shown after the final whilst won’t be considered. The cards of a player who did
not take part in the game (players that have already been replaced, coaches, players on the bench who
have not taken part in the game) will not be considered. Booking markets with points In general, a player
cannot get over 35 points during the game. A yellow card brings 10 points, the red one is counted as 25
points, and the second yellow-red card– 25. The second yellow cardfor a player who leads to a red card is
not counted. Corners The corners are considered for the relevant market settlement only if they have
been taken. If the corner is given but not taken, it will not be counted. Intervals The period from 00:01
until the completion of the minute indicated as the end minute is stated as the first interval. To exclude
doubts, the interval 1-15 min is considered the period from 00:01 to 15:00 and the interval 30-45 min is
considered the period from 30:01 until the end of the First Half accordingly. The interval 75-90 min is
considered the period from 75:01 to the end of Full Time. The referee on its direction considered the last
time interval from the minute indicated until the end of the period.
17.10 Bets by order and from bookmakers as well as betting agents are not permitted. Bets on
events in which the bettor is participating (“participating” in this sense relates to those persons involved
as a sportsperson, athlete, as an owner, trainer or functionary of a participating club) or those which are
commissioned by any person participating, are not permitted. In addition, bets on league, cup or other
events in which the respective club/ organization is participating may not be placed or commissioned by
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those persons considered to be participating in the respective event. In the case of violation of these
regulations, we reserve the right to refuse payment ofany winnings and already invested stakes as well as
to cancel any bets. We take no responsibility for knowing if the user is a member of one of the mentioned
groups. This means that we are entitled to undertake any necessary measures at any time after the user
hasbecome known as being a member of one of the mentioned groups.
17.11 Live scoreboard details added on website are for information purposes and are not a basis for
settlement. All persons should ensure scoreboard details are correct before placing their bets